TCF continues to be a major hot topic for the FSA and it is easy to see why. They can hang any concerns they have on TCF rather than having to rely on specific rules. The majority of firms believe in the concept of treating their customers fairly as good business practice. The key issue though is the ability to step back and understand the requirements from an FSA perspective and be able to meet the documentation requirements. Our service can review your TCF policy, processes and procedures, MI recording and evidencing. We can also provide guidance on meeting the FSA requirements and have an on-line tool for gaining feedback to support your TCF evidence. Staff training is also available for both generic and firm specific issues. It is important to remember that the FSA hold the view that the customer will not necessarily know they have been unfairly treated so a lack of complaints or a customer satisfaction survey on their own are not sufficient evidence. For help in making sure you meet the TCF requirements contact us.