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Policies & Procedures

Whether you need help putting your policies and procedures together to meet FCA requirements, or just want someone to review existing ones to make sure they are fit for purpose, we can help.

We can also provide or review ESIS templates and review Offer letters for compliance with the regulations.


Need some support for your regulatory returns?

Our services range from guidance on requirements to completion of returns.

Get in touch to see how we can help

How We Work

We offer a full range of services to regulated mortgage and CBTL lenders.

There is a choice of retainer, ad-hoc based on hourly rate or fixed fee project pricing to meet your needs.

Get in touch to discuss your requirements.


Training can cover:

  • What is and isn't regulated

  • Complaint handling

  • Conduct Rules

  • TCF

  • Vulnerable customers

  • AML/Financial Crime

  • Data protection

  • Extensions, Arrears and Repossession

  • Responsible lending & other MCOB requirements

  • File structure & rationale


Our reviews can include:

  • Lending within policy

  • Quality of file and evidence of lending rationale

  • Arrears and Repossession handling

  • Extension process

  • Complaints

  • TCF/Vulnerable customers

  • General compliance and monitoring plan

  • T&C and SMCR

Regulator Enquiries

We can support you in the event of enquiries being made by the regulator.

From assisting in drafting responses to pre-visit support and guidance and post visit outcome responses.


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