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We can provide training to cover:

  • What is and isn't regulated

  • Complaint handling

  • Conduct Rules

  • TCF

  • Vulnerable customers

  • AML/Financial Crime

  • Data protection

  • Extensions, Arrears & Repossession

  • Responsible lending & other MCOB requirements

  • File structure & rationale

  • Being regulated

How We Work

We can deliver training on-site or remotely.

We appreciate that firms don't want to take all of their staff out in one go so often run back to back sessions to facilitate splitting staff.

Training courses can range from 1-3 hours and we can also offer testing to validate learning if required.

Both regulated and non-regulated firms are expected to ensure all staff recieve regular training in Financial Crime and Data Protection as a minimum

Our most popular courses

The three most popular courses are:


Financial Crime (covers AML and Anti-Bribery & Corruption including individual staff responsibilities and personal liabilities as well as company requirements)

Data Protection (covers GDPR requirements)

What is and isn't regulated (a run through of what is regulated and why and Q&A on any case specifics people want to ask about)

We try to tailor the course to fit your policy and processes or they can be used to highlight gaps

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