We can provide training to cover:

• What is and isn't regulated

• Complaint handling

• Conduct Rules

• TCF

• Vulnerable customers

• AML/Financial Crime

• Data protection

• Extensions, Arrears & Repossession

• Responsible lending & other MCOB requirements

• File structure & rationale

• Being regulated

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We can deliver training on-site or remotely.

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We appreciate that firms don't want to take all of their staff out in one go so often run back to back sessions to facilitate splitting staff.

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Training courses can range from 1-3 hours and we can also offer testing to validate learning if required.

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Both regulated and non-regulated firms are expected to ensure all staff recieve regular training in Financial Crime and Data Protection as a minimum

The three most popular courses are:

 

Financial Crime (covers AML and Anti-Bribery & Corruption including individual staff responsibilities and personal liabilities as well as company requirements)

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Data Protection (covers GDPR requirements)

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What is and isn't regulated (a run through of what is regulated and why and Q&A on any case specifics people want to ask about)

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We try to tailor the course to fit your policy and processes or they can be used to highlight gaps